Terms and Conditions for Booking Transfer Services

1. Luggage Allowance

  • Standard Allowance: Each passenger is permitted to carry one (1) piece of luggage and one (1) carry-on bag. This standard allowance ensures sufficient space for all passengers and their belongings.
  • Additional Luggage: Additional luggage may incur extra charges and must be arranged in advance. Please inform us at the time of booking if you have more luggage than the standard allowance.
  • Oversized Items: Oversized or excessive luggage, including items such as surfboards, bicycles, or other large items, may have certain restrictions. Please inquire before booking to confirm whether we can accommodate your items.

2. Responsibility for Luggage

  • Client Responsibility: Passengers are responsible for ensuring they have all their belongings upon exiting the vehicle. It is important to check the vehicle thoroughly before disembarking.
  • Liability Disclaimer: Our company is not liable for any lost or missing luggage once passengers have disembarked from the vehicle. We recommend keeping an eye on your belongings at all times.
  • Recovery of Items: In the event of left-behind items, please contact us immediately. While we will make every effort to recover your belongings, recovery cannot be guaranteed.

3. Booking and Confirmation

  • Advance Booking: All bookings must be made in advance and are subject to availability. Early booking is recommended to secure your desired transfer time and date.
  • Confirmation Process: Once payment is received, you will receive a confirmation email or SMS with all relevant details. Please review this information carefully and contact us if there are any discrepancies.
  • Accuracy of Information: Ensure all booking details, including pick-up and drop-off locations, are accurate. Any changes must be communicated to us as soon as possible to avoid any issues.

4. Cancellations and Refunds

  • Cancellation Policy: Cancellations made more than 48 hours before the scheduled transfer will receive a full refund. Cancellations made less than 48 hours before the scheduled transfer are non-refundable.
  • No-Show Policy: In the case of no-show, no refunds will be issued. We encourage clients to arrive on time to ensure they do not miss their transfer.

5. Delays and Changes

  • Adherence to Schedule: We strive to adhere to the scheduled pick-up and drop-off times. However, unforeseen circumstances such as traffic, weather, or mechanical issues may cause delays.
  • Client Notification: In the event of significant delays, we will notify passengers as soon as possible and provide updates on the new expected time of arrival.
  • Client Flexibility: We appreciate your understanding and flexibility in such situations, as your safety and satisfaction are our top priorities.

6. Passenger Conduct

  • Expected Conduct: Passengers are expected to behave in a respectful and orderly manner during the transfer. This includes following any instructions provided by the driver.
  • Damage to Vehicle: Any damage caused to the vehicle by passengers will be the responsibility of the passenger and may result in additional charges.
  • Seat Belts and Safety: For the safety and comfort of all passengers, seat belts must be worn at all times. Smoking and consumption of alcohol are prohibited in the vehicle.

7. Health and Safety

  • Safety Measures: Our vehicles are regularly maintained and cleaned to ensure the highest standards of safety and hygiene. Drivers are trained to prioritize your safety and comfort.
  • Medical Conditions: Passengers with medical conditions or special requirements should inform us at the time of booking to ensure appropriate arrangements are made.

8. Special Requests

  • Child Seats: Special requests such as child seats or additional stops must be made at the time of booking. Additional fees may apply for these services.
  • Accessibility Needs: If you require assistance with accessibility, please inform us in advance so we can accommodate your needs to the best of our ability.

9. Contact Information

  • Customer Service: For any inquiries or issues, please contact our customer service team at info@yourtourmaker.com. We are available to assist you with any questions or concerns.
  • Emergency Contact: In case of emergencies during your transfer, please use the emergency contact number provided in your confirmation email.

Terms and Conditions for Booking Excursion Services

1. Third-Party Operators

  • Partnership with Certified Operators: All our excursion activities are conducted by third-party companies that are thoroughly vetted, insured and certified to ensure the highest standards of safety and quality.
  • Selection Criteria: We carefully select our partners based on their track record, certifications, and customer reviews to ensure that you receive the best possible experience.
  • Responsibility Disclaimer: While we coordinate and facilitate these activities, our company is not responsible for the actions, omissions, or any issues that arise during excursions operated by these third-party providers.

2. Liability

  • Incident Management: In the event of any incident or accident during the excursion, our company will not be held liable. We will, however, ensure that all necessary assistance and support are provided by our suppliers to address and resolve any issues.

3. Booking and Confirmation

  • Advance Booking: All excursions must be booked in advance and are subject to availability. Early booking is advised to secure your desired date and time.
  • Confirmation Process: Once payment is received, you will receive a confirmation email or SMS with all relevant details. Please check this information carefully.
  • Accuracy of Information: Ensure all booking details are accurate. Any changes or corrections must be communicated to us immediately to avoid any issues.

4. Cancellations and Refunds

  • Cancellation Policy: Cancellations made more than 48 hours before the scheduled excursion will receive a full refund. Cancellations made less than 48 hours before the scheduled excursion are non-refundable.
  • No-Show Policy: In the event of a no-show, no refunds will be issued. We encourage clients to arrive on time to avoid missing their excursions, for illness-related cancellations, a medical certificate issued by a local doctor in the Dominican Republic must be provided

5. Health and Safety

  • Safety First: Safety is our top priority. Please follow all instructions and safety guidelines provided by the excursion operators.
  • Medical Conditions: It is the client’s responsibility to inform the excursion provider of any medical conditions, allergies, or physical limitations prior to the activity. This information helps ensure your safety and well-being during the excursion.
  • Age and Fitness Restrictions: Some activities may have age, health, or fitness restrictions. Please review these restrictions before booking to ensure the activity is suitable for you and your group.

6. Personal Belongings

  • Responsibility for Belongings: Clients are responsible for their personal belongings during the excursion. It is recommended to keep valuables secure and within sight at all times.
  • Lost or Damaged Items: Our company and the third-party operators are not liable for any lost, stolen, or damaged items during the excursion. Please take necessary precautions to safeguard your belongings.

7. Special Requirements

  • Special Requests: Any special requirements or requests (e.g., dietary restrictions, accessibility needs) must be communicated at the time of booking. We will do our best to accommodate these requests, but they cannot be guaranteed.
  • Advance Notice: Providing advance notice of special requirements helps us ensure a smooth and enjoyable experience for all participants.

8. Changes and Cancellations by Operators

  • Operator Changes: Excursion operators reserve the right to cancel or change activities due to weather conditions, safety concerns, or other unforeseen circumstances.
  • Client Notification: In the event of a cancellation or significant change, clients will be notified as soon as possible and offered an alternative activity or a full refund.
  • Flexibility: We appreciate your understanding and flexibility in such situations, as your safety and satisfaction are our top priorities.

9. Conduct and Behavior

  • Expected Conduct: Clients are expected to behave in a respectful and orderly manner during excursions. This includes following the instructions of the excursion operators and respecting the environment and local communities.
  • Behavioral Issues: Any behavior that is deemed unsafe, disruptive, or inappropriate may result in the client being removed from the activity without a refund. Our goal is to ensure a positive experience for all participants.

10. Contact Information

  • Customer Service: For any inquiries, issues, or emergencies, please contact our customer service team at info@yourtourmaker.com. We are here to assist you and ensure your excursion experience is enjoyable and memorable.
  • Feedback: We value your feedback. After your excursion or transfer service, please feel free to share your experiences and suggestions to help us improve our services.